United Airlines decides to make “universal apology” a permanent part of their company policy.

♦ By David Le (’18), Eastside Underground (& “Humor”) Editor United Airlines has been the center of all things controversial in flight news, however a recent statement released by the company has given people hope. In the statement, United Airlines announced changes to company policy and customer interaction. *STATEMENT EXCERPT* “In light of a few mistakes that have occurred in the past, we here at … Continue reading United Airlines decides to make “universal apology” a permanent part of their company policy.